What Is Trustly and How Does It Work?
Trustly is a pay-by-bank service founded in Stockholm in 2008. Instead of using a card or an e-wallet, you choose your bank on Trustly’s secure page and sign in to your own online banking to approve the payment. The money moves directly from your bank account to the casino, and the casino does not receive your online banking credentials.
You do not need to open a separate Trustly account. You do need online banking with a Canadian financial institution that Trustly supports, and not every Canadian bank is compatible.
How to Deposit with Trustly
- Register and verify your casino account using your legal name.
- Open the cashier and choose Trustly or the casino’s pay-by-bank option, if it is listed.
- Enter the amount and select your bank from the list.
- Sign in to online banking through Trustly and approve the payment.
- Confirm. Trustly deposits are usually credited instantly.
How Trustly Withdrawals Work
Where a casino supports Trustly for withdrawals, the winnings are paid straight back to the bank account you used to deposit. After the casino approves the request, which can take from a few hours to about 48 hours depending on the operator, the money usually arrives within 1 to 3 business days. Your first withdrawal will include identity checks.
Trustly Fees and Processing Times
| Item | What to expect |
| Deposit time | Usually instant |
| Casino approval of withdrawals | A few hours to about 48 hours, depending on the operator |
| Withdrawal to your bank | Usually 1–3 business days after approval |
| Trustly fees | Usually free for players; your bank may apply its own fees |
| What you need | Online banking with a supported Canadian financial institution |
Is Trustly Available at Ontario Casinos?
Trustly is common at casinos in Europe and the United States, but in Ontario it is listed by only a small number of casinos registered with the AGCO. Most Ontario casinos handle bank payments through Interac e-Transfer instead, which gives you a similar bank-to-casino payment and is far more widely accepted. Many lists of “Trustly casinos in Canada” cover sites for other provinces, so check the cashier on the casino’s Ontario site before you register.
Only use pay-by-bank services at casinos licensed for Ontario. If a casino is not registered with the AGCO and operating under iGaming Ontario, you lose the player protections, dispute process and responsible gambling tools of the regulated market.
Trustly vs Other Bank Payment Methods
| Method | How it compares |
| Interac e-Transfer | Also pays from your Canadian bank account and is accepted at most Ontario casinos |
| iDebit | Bank sign-in like Trustly, but needs its own account and charges per-transaction fees |
| Bank transfer | Widely available for withdrawals, though usually slower |
| Visa Debit / Debit Mastercard | Instant deposits with the bank card you already have |
Pros and Cons of Trustly
Advantages:
- Pays straight from your bank account, with no card or e-wallet
- No separate Trustly account to open
- Usually free for players
Disadvantages:
- Listed by only a few Ontario-licensed casinos
- Not every Canadian bank is supported
- Withdrawals take longer than e-wallets
Play Safely
Whichever payment method you use, set a deposit limit in your casino account before your first payment and only play at casinos licensed for Ontario. Gambling is for adults 19+ and should be treated as entertainment. Free, confidential support is available 24/7 from ConnexOntario at 1-866-531-2600. Read more on our responsible gambling page.